Privacy Policy

Last updated: July 17, 2025

At Chataut Labs Inc. ("we", "our", or "the company"), we are committed to protecting the privacy and personal data of our users. This policy explains how we collect, use, share, and safeguard information when you interact with our AI solutions through our native application and our website https://chatautai.com.

1. 1. Data Controller

Chataut Labs Inc.

Email: info@chatautai.com

Website: https://chatautai.com

2. Information We Collect

Through our application and services, we may collect the following data:

  • Full name
  • Email address
  • WhatsApp phone number
  • Messages sent to our AI agents
  • Basic profile information of connected Instagram Business accounts (username, unique ID, profile picture)
  • WhatsApp Business assets authorized by the user (business accounts, phone numbers, message templates, QR codes, associated messages, and webhook subscriptions)

3. Purpose of Data Processing

We collect and process your data strictly for the following purposes:

  • Generating personalized AI-driven responses.
  • Providing automated support through Meta-connected platforms (Facebook, Instagram, and WhatsApp).
  • Managing and analyzing authorized WhatsApp Business assets, such as templates, accounts, and performance metrics.
  • Displaying basic Instagram account information and linking related analytics and messaging features.
  • Requesting aggregated, anonymized analytics data to improve our services or for marketing purposes—never in a way that allows user identification.
  • Enhancing the quality, security, and functionality of our services.

4. Use of Tracking Technologies

Our website uses tools such as Meta Pixel for statistical analysis and user experience optimization. You can manage your cookie preferences through your browser settings.

5. Data Sharing

We do not sell or share your personal data with third parties for advertising purposes. We may share information only with essential service providers (such as AI platforms like OpenAI or cloud service providers) that support the operation of our application, under strict confidentiality agreements.

6. Access, Modification, and Deletion of Data

You have the right to access, edit, or request the deletion of your personal data at any time by contacting us at soporte@chatautai.com.

7. User Age Requirements

Our services are intended for users of legal age or minors with the consent of a parent or legal guardian. We do not knowingly collect information from minors without appropriate authorization.

8. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.

9. Policy Updates

We may update this Privacy Policy when necessary. Significant changes will be communicated through our official channels or directly in the app. We recommend reviewing this policy periodically.

10. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at: soporte@chatautai.com